Customer proximity is more than a buzzword. How do I establish a relationship through communication and make the moment uniquely valuable...

It can no longer be overlooked. More and more people are saying that the customer is no longer king. Pros and cons of the...

After rain comes the sun. First liberations during the lockdown, we can expect more from the beginning of May. However, it caused immense...

The 10 most important takeaways (there were many more), which were discussed in our Eurotalk in exchange with hotel experts Let's swap...

Customers are running away from you? How the CX topic is noticeably moving up the corporate strategy priority list and thus preventing...