Today I want to talk about something that affects us all – whether we’re executives, entrepreneurs or part of a family business: How can...

Was genau ist der Recency-Effekt, warum ist er so wichtig, und wie können Unternehmen ihn gezielt nutzen, um das Kundenerlebnis (CX) zu verb

How the keynotes and encounters in Munich inspired me to rethink - and why real transformation never happens quietly. What remains when...

9 trends for anyone interested in customer experience, as a compact guide in times when AI, automation and technology are making...

Love hype or real feelings? Where does your brand stand and how do you get in touch with customers? Valentine's Day from a Customer...