Peggy Amelung
Customer Experience Trends 2023
9 trends for anyone interested in customer experience, as a compact guide in times when AI, automation and technology are making...
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Peggy Amelung
- Feb 8, 2022
- 3 min
Wasted potential: why Valentine's Day pays dividends on branding, sales, and customer loyalty
Love hype or real feelings? Where does your brand stand and how do you get in touch with customers? Valentine's Day from a Customer...
Peggy Amelung
- Jan 24, 2022
- 8 min
Nine Customer Experience Trends 2022
The pivot of Customer Experience. Customer Experience becomes an executive topic and changes companies from the root. We look ahead....
Peggy Amelung
- Dec 24, 2021
- 4 min
The three Customer Experience Learnings 2021
The quintessence of what makes successful brands in 2021 in dealing with their customers and partners. Strong brands develop loyal...
Peggy Amelung
- Dec 16, 2021
- 4 min
Is digitisation the all-round solution for a successful customer experience? Where are the limits?
After Zooms and Teams long-distance runs during the pandemic, we crave human contact. What does this mean for companies in 2022? A study...
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