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    Peggy Amelung
    • Feb 8
    • 3 min

    Wasted potential: why Valentine's Day pays dividends on branding, sales, and customer loyalty

    Love hype or real feelings? Where does your brand stand and how do you get in touch with customers? Valentine's Day from a Customer...
    Wasted potential: why Valentine's Day pays dividends on branding, sales, and customer loyalty
    Peggy Amelung
    • Jan 24
    • 8 min

    Nine Customer Experience Trends 2022

    The pivot of Customer Experience. Customer Experience becomes an executive topic and changes companies from the root. We look ahead....
    Nine Customer Experience Trends 2022
    Peggy Amelung
    • Dec 24, 2021
    • 4 min

    The three Customer Experience Learnings 2021

    The quintessence of what makes successful brands in 2021 in dealing with their customers and partners. Strong brands develop loyal...
    The three Customer Experience Learnings 2021
    Peggy Amelung
    • Dec 16, 2021
    • 4 min

    Is digitisation the all-round solution for a successful customer experience? Where are the limits?

    After Zooms and Teams long-distance runs during the pandemic, we crave human contact. What does this mean for companies in 2022? A study...
    Is digitisation the all-round solution for a successful customer experience? Where are the limits?
    -
    • Oct 20, 2021
    • 5 min

    Why swimming in cold water not only makes you physically fit but also strengthens your mind

    A personal challenge, to swim every day for 30 days, has now become my daily routine. I will give you proof that it is not that difficult...
    Why swimming in cold water not only makes you physically fit but also strengthens your mind
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