After rain comes the sun. First liberations during the lockdown, we can expect more from the beginning of May. However, it caused immense...

Welcome to my blog. What is it about? It's about love, as always! More precisely, it is about the love for the customer, guest or client-...

It's about how to successfully implement a customer experience project, and not let know-it-alls and egocentrics get you off track....