Service vs. Hospitality Culture


The speeches at a glance

Service Excellence is perfection. Why exactly this perfection bores us, what it has to do with a culture of hospitality and why we want to experience real emotions as customers. 


CX as a competitive advantage: Why is a WOW experience more important today than ever? Why does everyone promise it, and few keep their promise to the customer?  


Service vs. Hospitality Culture: What is the service today? What is the difference between a manifested customer culture? What role does the CEO play in the company? 


6 Elements of the Customer Service Culture: Practical tips for the first implementation in the direction of customer enthusiasm for all participants 


ZDF of the customer: Customer enthusiasm in the age of digitalization, curse, and blessing at the same time? How do we deal with this correctly within the company?



The lecture is particularly suitable for executives in companies and private entrepreneurs.

Companies embrace customer course 


The speeches at a glance


With Experience Management solutions, you can exceed the expectations of your customers and inspire them with lasting enthusiasm. Every product experience influences the purchase decision. 


The 9 elements of the customer experience: practical examples from the luxury hotel industry illustrate for your industry and simply applicable.


Practical tips for understanding the customer: Change in action always begins in the head - What does Customer Service Mind Set mean and how do you bring it closer to the employees?


Successful communication: How you are understood by the customer? 

Personal and individual service and how I score with the customer

Customer Service Culture vs. Structure and Processes

Lateral service as a model that works in agile systems.

The role of your employees in creating a unique customer experience

Steps of winning customers for a lifetime



The lecture is particularly suitable for executives in companies and private entrepreneurs.




We tune Customer Experience

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