The pivot of Customer Experience. Customer Experience becomes an executive topic and changes companies from the root. We look ahead....

It can no longer be overlooked. More and more people are saying that the customer is no longer king. Pros and cons of the...

Customers are running away from you? How the CX topic is noticeably moving up the corporate strategy priority list and thus preventing...

Brand specialists agree: winners are made in the crisis. But where do you stand with your company? Customers are even more critical in...