Peggy AmelungJan 248 minNine Customer Experience Trends 2022The pivot of Customer Experience. Customer Experience becomes an executive topic and changes companies from the root. We look ahead....
Peggy AmelungMay 19, 20216 minIs the customer king, partner or friend? How do you become the king of the customer experience? It can no longer be overlooked. More and more people are saying that the customer is no longer king. Pros and cons of the...
-May 13, 20213 minMeasure Customer Experience- CX reality in numbersCustomers are running away from you? How the CX topic is noticeably moving up the corporate strategy priority list and thus preventing...
-May 13, 20213 min5 Tips on top rankings and positive customer ratings even in times of crisis Brand specialists agree: winners are made in the crisis. But where do you stand with your company? Customers are even more critical in...