CX Company Culture

Peggy Amelung

Is the customer king, partner or friend? How do you become the king of the customer experience?

It can no longer be overlooked. More and more people are saying that the customer is no longer king. Pros and cons of the...

Measure Customer Experience- CX reality in numbers

Customers are running away from you? How the CX topic is noticeably moving up the corporate strategy priority list and thus preventing...

5 Tips on top rankings and positive customer ratings even in times of crisis

Brand specialists agree: winners are made in the crisis. But where do you stand with your company? Customers are even more critical in...

9 Customer Trends 2021

The customer experience is experiencing a pandemic upswing. Don't sacrifice customer-centric thinking because it will help you retain...