Peggy AmelungAug 25, 20217 minCustomer CommunicationHow to make it easier for your customers to connect with you Customer proximity is more than a buzzword. How do I establish a relationship through communication and make the moment uniquely valuable...
Peggy AmelungMay 13, 20216 minCustomer Experience News9 Customer Trends 2021 The customer experience is experiencing a pandemic upswing. Don't sacrifice customer-centric thinking because it will help you retain...
Peggy AmelungMay 12, 20215 minCustomer Experience NewsMicrosoft is much more interested in supporting large companies than peopleNot a teams player. Today, you'll get 100 percent insights from a customer's perspective. As a Microsoft customer, a customer experience...
Peggy AmelungApr 22, 20214 minMindset InsideThe 5 best tips for successful CX project work with know-it-alls and egocentrics.It's about how to successfully implement a customer experience project, and not let know-it-alls and egocentrics get you off track....