How to make it easier for your customers to connect with you
Customer proximity is more than a buzzword. How do I establish a relationship through communication and make the moment uniquely valuable...
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- May 13, 2021
- 6 min
9 Customer Trends 2021
The customer experience is experiencing a pandemic upswing. Don't sacrifice customer-centric thinking because it will help you retain...
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- May 12, 2021
- 5 min
Microsoft is much more interested in supporting large companies than people
Not a teams player. Today, you'll get 100 percent insights from a customer's perspective. As a Microsoft customer, a customer experience...
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- Apr 22, 2021
- 4 min
The 5 best tips for successful CX project work with know-it-alls and egocentrics.
It's about how to successfully implement a customer experience project, and not let know-it-alls and egocentrics get you off track....