Open eyes!

With optimised processes and

Start digitisation with the right customer mindset and so on

achieve the highest level of customer loyalty .



We support you as you become the favorite brand of your customers in times of change

and become synonymous with your industry.

  • Efficient management of customer ratings on all relevant platforms   NOW ensures you sustainably loyal customers for 2021 and the time after the pandemic.

  • Become the favorite market of your customers : With a clear analysis you know exactly the current customer needs and create customer- relevant offers . This is how you get out of the comparison with other providers.

  • Customer concepts are successfully implemented so that enthusiastic customers are happy to give top marks.

  • The highest quality of service, immediately noticeable to the customer and thus ensures high rankings in review portals !

  • You inspire your customers along the customer journey by effectively coordinating your digital and analog processes and your team thinking and acting in a customer-oriented manner.  

Inquire now and use your Tripartita Bonus valuable.

We tune customer experience

Improved customer loyalty to increase your sales

Strategies for the permanent development of regular customers who are loyal and buy from you regularly















Does excellent customer satisfaction make a difference?



Naturally. Today, our expectations are measured by companies like Amazon, Apple and Co.

  1. The purchase is very convenient. You can order 24/7 from anywhere in the world with one click.

  2. The delivery options are tailored to the customer. You can conveniently order all of them. With a Prime Option also within 24 hours.

  3. The top ratings from satisfied customers convince others.

  4. The customer service is like a 5 star hotel. You speak to someone on the phone quickly, efficiently and in a solution-oriented manner.

  5. The excellent complaint management. Complaints are handled professionally in an uncomplicated manner.


What's the benefit?


You build a basis of trust with your customers. They don't even want to buy anywhere else because they know that you understand them and always treat them well.


The positive, emotional experiences your customers have with your products and your service make all the difference.


In this way you proactively prevent your customers from migrating to the competition .


This allows you to make targeted use of cross-selling and upselling opportunities.


Then invest in new customers and convince with unique customer experiences along your customer journey. Know your customer lifetime value and increase it continuously.

Peggy Amelung is the founder and managing director of Amelung & Partners. For years it has shown self-employed people, entrepreneurs, managing directors and their employees with customer contact how they can build up loyal regular customers over the long term.

We tune customer experience

Why you can trust Peggy Amelung:
Management positions in the premium hotel industry including Ritz Carlton Hotels & Resorts, Bulgari Hotels & Resorts, Regent Hotels and
Francis Ford Coppola Hotels & Resorts
Multicultural mind set - experienced in USA, Italy, Switzerland,
Germany and Spain alive -
Fluent in four languages
Customer Experience Expert
in tuning for the perfect customer experience
More than 2000 processes & standards created - across Europe
Rankings improved up to 100 positions
From 5 star resorts to family-run companies - it's all about a lived customer mindset

Why your customers haven't yet

stay with you

You think your customers are switching because the price is too high. The problem is different. You switch because your needs have not been addressed.















So you can retain your customers in the long term if your competition is 20% cheaper.


These 2 beliefs are currently really preventing you from permanently loyal to you

Build up regular customers:


# 1: "I have to constantly come up with new offers and incentives."

You are not wrong. We humans want something new on a regular basis. But we are also creatures of habit. That's why customers like to stay for years if you combine these two “basic settings”. You need a system for that. So that new incentives, additional and follow-up purchases can run automatically and without your active involvement.


# 2: "My offer is not suitable."

It's not because of your product. But in your communication. You just don't know what your customer wants. Otherwise you would know how to best surprise your customers. So you can transform them into loyal customers and become their favorite brand.


This effort is much less than the acquisition of new customers. I'll show you how to do it.

6 Reasons of losing clients

Customer journey

360 degree analysis from the customer's point of view

Customer experience


WOW moments in the age of digitization


Measurable growth through integrated customer thinking

Trusted, experienced & together through a crisis

I developed the brainstorming and coaching module in this time of crisis because:


I want to help entrepreneurs to get their company back on its feet as well as possible and crisis-proof.

In the last few weeks, I have noticed that even experienced entrepreneurs need support. They hesitate, are exhausted, and are looking for orientation in the problem cloud.


As an entrepreneur, you should earn money again quickly, your team should establish contact with new customers without forgetting the existing customers.

Finding the best solutions for the company in coaching as a sparring partner and confidante is my top priority.


Your employees need support and clarity. An extra point that you as an entrepreneur are sure to be particularly interested in; Motivating each individual and using them effectively is one of our core tasks and strengths. We are hands-on with the team, also in our digital coaching.


A strong customer-oriented mindset is much more effective than just Excel tables and PowerPoint templates. Your employees will put their corporate vision into practice with customers. It's all about this.

We tune customer experience

Enthusiastic customer voices

Europe's best-known sales trainer. Watch the video to the end:

Giardini Del Fuenti, Italy, Amalfi
press to zoom
Hyperion Hotel Hamburg
press to zoom
Hostal De La Gavina, Luxury ResortCosta
press to zoom
Best Western Plus, Alfa Aeropuerto Hotel Barcelona
press to zoom
Palazzo Margherita, Francis Ford Coppola
press to zoom
Faloria Spa Hotel & Resort, Cortina
press to zoom
Your advantages
Use the time NOW.
The time after Corona will come.
The battle for the customer has already begun


You save time because you can act faster. You can target and solve your problems in a targeted manner instead of repeating them over and over again. The exchange with an experienced advisor will help you with important and complex decisions.


Secure long-term profit, as standards and processes on a new level guarantee more effective work. In this way, you create space for more personal customer service and inspire your customers in the long term. They become loyal customers.


More sales through your new digital products, despite limited capacity utilization on site. Combining your products and services with a successful strategy implemented digitally is the right way for you.


Enthusiastic customers become your multipliers. Satisfied customers pass on good customer experiences. Especially now in the crisis, innovative concepts and creative services come up trumps. Customers at the center of corporate culture now even more so.


More sales from customers who trust you. Right now it is important to catch your customers, to reach them, and to communicate with you. They stay loyal, buy, and book only with you!


You not only save costs but also gain security if you use your employees effectively. In-depth analysis of the customer journey, a new communication module, and adapted processes with checklists create clarity about the framework that you and your employees need now.


Get in touch with us and successfully master the crisis.

Inquire now and use your Tripartita Bonus valuable. (For Spanish customers)