Peggy Amelung
Nine Customer Experience Trends 2022
The pivot of Customer Experience. Customer Experience becomes an executive topic and changes companies from the root. We look ahead....
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- Aug 25, 2021
- 7 min
How to make it easier for your customers to connect with you
Customer proximity is more than a buzzword. How do I establish a relationship through communication and make the moment uniquely valuable...
Peggy Amelung
- May 19, 2021
- 6 min
Is the customer king, partner or friend? How do you become the king of the customer experience?
It can no longer be overlooked. More and more people are saying that the customer is no longer king. Pros and cons of the...
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- May 13, 2021
- 3 min
5 Tips on top rankings and positive customer ratings even in times of crisis
Brand specialists agree: winners are made in the crisis. But where do you stand with your company? Customers are even more critical in...
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