Peggy AmelungMay 13, 20216 minCustomer Experience News9 Customer Trends 2021 The customer experience is experiencing a pandemic upswing. Don't sacrifice customer-centric thinking because it will help you retain...
Peggy AmelungMay 13, 20212 minMindset InsideAll about Customer Experience Welcome to my blog. What is it about? It's about love, as always! More precisely, it is about the love for the customer, guest or client-...
Peggy AmelungMay 12, 20216 minCustomer Experience NewsBad experiences scare away customers faster than you thinkDo cost-cutting measures, ever-changing service and opening hours and new requirements leave traces on customer satisfaction? Is the...
Peggy AmelungMay 12, 20215 minCustomer Experience NewsOutdoor areas for customers and guests- Why you should definitely think about upgrading now.In this interview with landscape architect Bettina Marten, we talk about how important outdoor areas are and why the pandemic situation...