The customer experience is experiencing a pandemic upswing. Don't sacrifice customer-centric thinking because it will help you retain...

Welcome to my blog. What is it about? It's about love, as always! More precisely, it is about the love for the customer, guest or client-...

Do cost-cutting measures, ever-changing service and opening hours and new requirements leave traces on customer satisfaction? Is the...

In this interview with landscape architect Bettina Marten, we talk about how important outdoor areas are and why the pandemic situation...