Create trust for potential customers
Empathic and personalised services to excellence
Briefing Customer Executive Modus 2022
Rhetoric meets customer experience
We brief you in customer executive mode!
NEW NOW ALSO IN FRANKFURT AM MAIN!
Executive leadership workshop in Frankfurt and Barcelona 2022
THE WAY TO A UNIQUE CUSTOMER EXPERIENCE
For managing directors, leaders and teams in medium-sized companies
NOW! Strategic and operational realignment for the well-being of your customers.
Pure Customer Experience
You and your team will learn
to think and place 'Customer Service First'
in every practical case. Successful Customer Service best practice from the 5-star hotel industry are adapted
to your business modelt:
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Tailor-made for your company
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Reaches every employee and customer
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Implemented can be applied directly by your team
I show it to you.
Go the Extra Mile
An in-depth analysis- a beginning of any improvement. You get facts about:
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Emotional Connectivity
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Service & Standards
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Complaint Management
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Ambiance & Set-Up
Experience me as a game-changer. After the consultation the following results show up:
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Your employees think around
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New concepts are lived authentically
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Your company is loved by customers
I guide you to happy customers.
Top Service is Now
Anyone can complain about bad service. But how true moments of happiness are created for the customer?
Experience about:
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How service excellence and customer proximity work
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What do your customers of tomorrow want
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When employees go the extra mile even for unpleasant customers
I look forward to meeting you.
DIGITAL
Current keynote:
Communication with customers - you will not get anywhere objectively in times of crisis