Empathic and personalised services to excellence
Process Optimisation- the right standards
Combine digital and analog smartly.
Empathic and personalised services to excellence
Peggy Amelung
CUSTOMER EXPERIENCE COACH
The road to business growth
Customer Experience Tuning and Coaching for companies, agencies and start-ups, B2B and B2C
Every customer
experience counts
I help businesses with ease and enthusiasm
to develop a successful, customer-centric vision and to implement it in a feasible manner.
I make sure that your team enjoys creating personalized customer experiences, lives every customer encounter with empathy and customer focus, and builds natural, crisis-proof customer loyalty in the long term.
We tune Customer Experience
Extra Mile for my customers.
Satisfied customer testimonials
Prepare for the future. Touch in real time. Encounters that matter.
Dr. Stefan Wachtel/
Rhetoric Executive Coach, Author
Peggy Amelung/ Life & Customer Experience Coach, Podcast CX Tuning Hacks
Hannah Panidis/ Respect Trainer, Moderator, Podcast Denkraum
Your customers trust you. They choose you. That is the goal.
Pure customer experience
You and your team will learn to think and act 'Customer Service First' in every practical case.
Successful best practices
from the 5 star hotel industry:
-
tailor-made for your company
-
can be implemented directly by your team
-
Customers become regular customers
-
many practical CX tips
-
NEW : updated after the pandemic
I'll show you how.
Go the Extra Mile
A well-founded analysis of the real customer experience is the beginning of every improvement.
You will get facts about:
Emotional customer loyalty
Service & Standards
Complaint management
Ambience & setup
Experience me as a game changer, because
Your employees are rethinking
New concepts are lived authentically
Your business is loved by customers
Your sales increase sustainably
Top service is now
Anyone can complain about bad service. But how are true moments of happiness created for the customer?
You will learn:
how do service excellence and customer proximity work
what do your customers of tomorrow want
when do employees go the Extra Mile also for unpleasant customers
Communication with customers –
Objectively, you don't get any further in times of crisis
YOUR PATH TO CUSTOMER EXPERIENCE EXCELLENCE.
