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Peggy Amelung 

 CUSTOMER EXPERIENCE COACH

The road to business growth

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CX Trends 2023 

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CX Trends 2023 
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Every customer experience matters

​Customer Experience Tuning and Coaching for companies, agencies and start-ups, B2B and B2C

I stand for the EQ of Customer Experience Excellence and create natural, lasting emotional connection between companies, brands and customers, thus increasing sales.

Inspiring customer experiences,
humanity, service excellence and
and thus deep trust as the basis of your success.

Your brand becomes
Part of the lives of your customers and employees
their favorite lovebrand.

Testimonials

We tune Customer Experience 

Extra Mile  for my customers.
Satisfied customer testimonials

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Prepare for the future. Touch in real time. Encounters that matter. 
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Upcoming Event 

Executive Leadership Workshop

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Dr. Stefan Wachtel/

Rhetoric Executive Coach, Author

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Peggy Amelung/ Life & Customer Experience Coach, Podcast CX Tuning Hacks
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Hannah Panidis/ Respect Trainer, Moderator, Podcast Denkraum

Your customers trust you. They choose you. That is the goal.  
Training Customer Experience is essential for your Employee Experience, Kundenzentriert arbeiten

Pure customer experience

You and your team will learn to think and act 'Customer Service First' in every practical case. 

 

Successful best practices

from the 5 star hotel industry:

  • tailor-made for your company

  • can be implemented directly by your team

  • Customers become regular customers

  • many practical CX tips 

  • NEW : updated after the pandemic

 

I'll show you how. 

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Go the Extra Mile  

A well-founded analysis of the real customer experience is the beginning of every improvement.

 

You will get facts about:

  • Emotional customer loyalty 

  • Service & Standards 

  • Complaint management 

  • Ambience & setup

Experience me as a game changer, because  

  • Your employees are rethinking

  • New concepts are lived authentically 

  • Your business is loved by customers 

  • Your sales increase sustainably

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Top service is now

Anyone can complain about bad service. But how are true moments of happiness created for the customer?  

You will learn: 

  • how do service excellence and customer proximity work

  • what do your customers of tomorrow want

  • when do employees go the  Extra Mile     also for unpleasant customers

Communication with customers –

Objectively, you don't get any further in times of crisis

YOUR PATH TO CUSTOMER EXPERIENCE EXCELLENCE. 
Kontakt
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STAY TUNED FOR YOUR CUSTOMERS! Let's connect!
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