Get top rankings! 

Open your eyes! 
What do your customers really need?
Especially in times of crisis it is vital for survival. 

Creating natural customer proximity, offering top service and thus securing sales. 


Pure Customer Experience 


You and your team will learn

to think and place 'Customer Service First'

in every practical case.  Successful Customer Service best practice from the 5-star hotel industry are adapted

to your business modelt:


  • Tailor-made for your company

  • Reaches every employee and customer

  • Implemented can be applied directly by your team

I show it to you. 


Go the Extra Mile 


An in-depth analysis- a beginning of any improvement. You get facts about:


  • Emotional Connectivity 

  • Service & Standards

  • Complaint Management 

  • Ambiance & Set-Up

Experience me as a game-changer. After the consultation the following results show up: 


  • Your employees think around

  • New concepts are lived authentically 

  • Your company is loved by customers 

I guide you to happy customers. 

Top Service is Now

Anyone can complain about bad service. But how true moments of happiness are created for the customer?  

Experience about:

  • How service excellence and customer proximity work

  • What do your customers of tomorrow want

  • When employees go the extra mile even for unpleasant customers

I look forward to meeting you. 



Current keynote:


Communication with customers - you will not get anywhere objectively in times of crisis




The Extra Mile 

For my clients 

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Amelung & Partners

© 2019 Be My Guest Consulting SLU

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