Combine digital and analog smartly.
Peggy Amelung
CUSTOMER EXPERIENCE COACH
The road to business growth
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CX Trends 2023
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CX Trends 2023
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Every customer experience matters
Customer Experience Tuning and Coaching for companies, agencies and start-ups, B2B and B2C
I stand for the EQ of Customer Experience Excellence and create natural, lasting emotional connection between companies, brands and customers, thus increasing sales.
Inspiring customer experiences,
humanity, service excellence and
and thus deep trust as the basis of your success.
Your brand becomes
Part of the lives of your customers and employees
their favorite lovebrand.
We tune Customer Experience
Extra Mile for my customers.
Satisfied customer testimonials
Prepare for the future. Touch in real time. Encounters that matter.
Your customers trust you. They choose you. That is the goal.
Pure customer experience
You and your team will learn to think and act 'Customer Service First' in every practical case.
Successful best practices
from the 5 star hotel industry:
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tailor-made for your company
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can be implemented directly by your team
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Customers become regular customers
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many practical CX tips
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NEW : updated after the pandemic
I'll show you how.
Go the Extra Mile
A well-founded analysis of the real customer experience is the beginning of every improvement.
You will get facts about:
Emotional customer loyalty
Service & Standards
Complaint management
Ambience & setup
Experience me as a game changer, because
Your employees are rethinking
New concepts are lived authentically
Your business is loved by customers
Your sales increase sustainably
Top service is now
Anyone can complain about bad service. But how are true moments of happiness created for the customer?
You will learn:
how do service excellence and customer proximity work
what do your customers of tomorrow want
when do employees go the Extra Mile also for unpleasant customers
Communication with customers –
Objectively, you don't get any further in times of crisis
YOUR PATH TO CUSTOMER EXPERIENCE EXCELLENCE.
