Peggy Amelung
CUSTOMER EXPERIENCE COACH
More sales through customer focus and customer loyalty
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CX Trends 2023
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CX Trends 2023
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Every customer experience matters
Customer Experience Tuning and Coaching for companies, agencies and start-ups, B2B and B2C
I stand for the EQ of Customer Experience Excellence and create natural, lasting emotional connection between companies, brands and customers, thus increasing sales.
Inspiring customer experiences,
humanity, service excellence and
and thus deep trust as the basis of your success.
Your brand becomes
Part of the lives of your customers and employees
their favorite lovebrand.
We tune Customer Experience
Extra Mile for my customers.
Satisfied customer testimonials
Prepare for the future. Touch in real time. Encounters that matter.
Your customers trust you. They choose you. That is the goal.
Customer experience is learning
You and your team learn how to think and act 'Customer Service First'in every practical case.
Successful best practice
from the 5 star hotel industry, customer journey mapping, customer storytelling, customer feedback.
In workshops, seminars or mentoring
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tailor-made for your company
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current customer expectations 2024
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can be implemented directly by your team
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Customers become regular customers
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lots of practical CX tips
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NEW: updatedafter the pandemic
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Live, online and hybrid modules
I'll show you how to do it.
Customer experience is a process
A well-founded analysis of the real customer experience is the beginning of every improvement. Recognize who you really are, as a brand and as a team.
Experience me as a companion on the way to your desired goals.
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Your employees will rethink, think more positively and act more empowered
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New concepts are lived authentically, and the team reacts resiliently to crises.
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Your company is loved by customers and partners and is therefore preferred.
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Your sales increase sustainably through a relaxed atmosphere and goals are achieved. The change process is lived benevolently and embraced.
Customer experience is (he) life
Customer Experience is not service!
Customer experience isnot excellence!
Customer experience isnot universal!
Customer Experience are valuable life moments betweentwo personalities!
The heartbeat of your company.
How are true moments of happiness created? created for the customer?
You will find out:
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How employees think and act customer-centric and create Customer proximity
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What your customers of tomorrow want
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When do employees leave? The Extra mile also for unpleasant customers
YOUR PATH TO CUSTOMER EXPERIENCE EXCELLENCE.
