THE WAY TO A UNIQUE CUSTOMER EXPERIENCE

For managing directors, leaders and teams in medium-sized companies

NOW! Strategic and operational realignment for the well-being of your customers.

Training & Coaching

Pure Customer Experience 

You and your team will learn

to think and place 'Customer Service First'

in every practical case.  Successful Customer Service best practice from the 5-star hotel industry are adapted

to your business modelt:

• Tailor-made for your company

• Reaches every employee and customer

• Implemented can be applied directly by your team

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I show it to you. 

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Consulting

Go the Extra Mile 

An in-depth analysis- a beginning of any improvement. You get facts about:

• Emotional Connectivity 

• Service & Standards

• Complaint Management 

• Ambiance & Set-Up

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Experience me as a game-changer. After the consultation the following results show up: 

• Your employees think around

• New concepts are lived authentically 

• Your company is loved by customers 

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I guide you to happy customers. 

Keynote Speeches 

Top Service is Now

Anyone can complain about bad service. But how true moments of happiness are created for the customer?  

Experience about:

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• How service excellence and customer proximity work

• What do your customers of tomorrow want

• When employees go the extra mile even for unpleasant customers

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I look forward to meeting you. 

DIGITAL

Current keynote:

Communication with customers - you will not get anywhere objectively in times of crisis

Now, follow me explore new customer insights.