Peggy Amelung
Peggy Amelung

Empathic and personalised services to excellence

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Friendly Customer Welcome- Tune UP
Friendly Customer Welcome- Tune UP

Process Optimisation- the right standards

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Stay Tuned Customer Experience
Stay Tuned Customer Experience

Combine digital and analog smartly.

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Peggy Amelung
Peggy Amelung

Empathic and personalised services to excellence

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Peggy Amelung 

COACHING CUSTOMER EXPERIENCE

Long-term customer loyalty by happy customers

 
You will become your customers' favorite brand

​For companies and start-ups

NOW! Strategic and operational realignment for successful customer service to excellence. 

 

We tune Customer Experience 

Extra Mile  for my customers.
Satisfied customer testimonials

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Prepare for the future. Touch in real time. Encounters that matter. 
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Upcoming Event 

Executive Leadership Workshop

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Dr. Stefan Wachtel/

Rhetoric Executive Coach, Author

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Peggy Amelung/ Life & Customer Experience Coach, Podcast CX Tuning Hacks
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Hannah Panidis/ Respect Trainer, Moderator, Podcast Denkraum

Your customers trust you. They choose you. That is the goal.  
Training Customer Experience is essential for your Employee Experience, Kundenzentriert arbeiten

Pure customer experience

You and your team will learn to think and act 'Customer Service First' in every practical case. 

 

Successful best practices

from the 5 star hotel industry:

  • tailor-made for your company

  • can be implemented directly by your team

  • Customers become regular customers

  • many practical CX tips 

  • NEW : updated after the pandemic

 

I'll show you how. 

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Go the Extra Mile  

A well-founded analysis of the real customer experience is the beginning of every improvement.

 

You will get facts about:

  • Emotional customer loyalty 

  • Service & Standards 

  • Complaint management 

  • Ambience & setup

Experience me as a game changer, because  

  • Your employees are rethinking

  • New concepts are lived authentically 

  • Your business is loved by customers 

  • Your sales increase sustainably

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Top service is now

Anyone can complain about bad service. But how are true moments of happiness created for the customer?  

You will learn: 

  • how do service excellence and customer proximity work

  • what do your customers of tomorrow want

  • when do employees go the  Extra Mile     also for unpleasant customers

Communication with customers –

Objectively, you don't get any further in times of crisis

YOUR PATH TO CUSTOMER EXPERIENCE EXCELLENCE. 
 
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STAY TUNED FOR YOUR CUSTOMERS! Let's connect!
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