Stefan Wachtel und Peggy Amelung
Stefan Wachtel und Peggy Amelung

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Friendly Customer Welcome- Tune UP your customer experience
Friendly Customer Welcome- Tune UP your customer experience

Process Optimisation- We tune Customer Experience

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Top Rankings from Happy Customers
Top Rankings from Happy Customers

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Stefan Wachtel und Peggy Amelung
Stefan Wachtel und Peggy Amelung

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Get top rankings! 

Open your eyes! 
What do your customers really need?
Especially in times of crisis it is vital for futures survival. 

Creating natural customer proximity, offering top service and thus securing sales. 

 
THE WAY TO A UNIQUE CUSTOMER EXPERIENCE

For managing directors, leaders and teams in medium-sized companies

NOW! Strategic and operational realignment for the well-being of your customers.

Pure Customer Experience 

 

You and your team will learn

to think and place 'Customer Service First'

in every practical case.  Successful Customer Service best practice from the 5-star hotel industry are adapted

to your business modelt:

 

  • Tailor-made for your company

  • Reaches every employee and customer

  • Implemented can be applied directly by your team

I show it to you. 

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Go the Extra Mile 

 

An in-depth analysis- a beginning of any improvement. You get facts about:

 

  • Emotional Connectivity 

  • Service & Standards

  • Complaint Management 

  • Ambiance & Set-Up

Experience me as a game-changer. After the consultation the following results show up: 

 

  • Your employees think around

  • New concepts are lived authentically 

  • Your company is loved by customers 

I guide you to happy customers. 

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Top Service is Now


Anyone can complain about bad service. But how true moments of happiness are created for the customer?  

Experience about:

  • How service excellence and customer proximity work

  • What do your customers of tomorrow want

  • When employees go the extra mile even for unpleasant customers

I look forward to meeting you. 

DIGITAL

 

Current keynote:

 

Communication with customers - you will not get anywhere objectively in times of crisis

 

 

November 2021

 

The Extra Mile 

For my clients 

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