Peggy AmelungMay 12, 20216 minCustomer Experience NewsBad experiences scare away customers faster than you thinkDo cost-cutting measures, ever-changing service and opening hours and new requirements leave traces on customer satisfaction? Is the...
Peggy AmelungMay 12, 20215 minCustomer Experience NewsOutdoor areas for customers and guests- Why you should definitely think about upgrading now.In this interview with landscape architect Bettina Marten, we talk about how important outdoor areas are and why the pandemic situation...
Peggy AmelungMay 12, 20215 minCustomer Experience NewsMicrosoft is much more interested in supporting large companies than peopleNot a teams player. Today, you'll get 100 percent insights from a customer's perspective. As a Microsoft customer, a customer experience...
Peggy AmelungApr 22, 20214 minMindset InsideThe 5 best tips for successful CX project work with know-it-alls and egocentrics.It's about how to successfully implement a customer experience project, and not let know-it-alls and egocentrics get you off track....