Peggy Amelung
Bad experiences scare away customers faster than you think
Do cost-cutting measures, ever-changing service and opening hours and new requirements leave traces on customer satisfaction? Is the...
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Peggy Amelung
- May 12, 2021
- 5 min
Outdoor areas for customers and guests- Why you should definitely think about upgrading now.
In this interview with landscape architect Bettina Marten, we talk about how important outdoor areas are and why the pandemic situation...
Peggy Amelung
- May 12, 2021
- 5 min
Microsoft is much more interested in supporting large companies than people
Not a teams player. Today, you'll get 100 percent insights from a customer's perspective. As a Microsoft customer, a customer experience...
Peggy Amelung
- Apr 22, 2021
- 4 min
The 5 best tips for successful CX project work with know-it-alls and egocentrics.
It's about how to successfully implement a customer experience project, and not let know-it-alls and egocentrics get you off track....
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