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Is the customer king, partner or friend? How do you become the king of the customer experience?
It can no longer be overlooked. More and more people are saying that the customer is no longer king. Pros and cons of the...
Peggy Amelung
May 19, 20216 min read
Optimism in times of crisis
After rain comes the sun. First liberations during the lockdown, we can expect more from the beginning of May. However, it caused immense...
Peggy Amelung
May 13, 20213 min read
Hotel Freaks - Eurotalk, the first round
The 10 most important takeaways (there were many more), which were discussed in our Eurotalk in exchange with hotel experts Let's swap...
Peggy Amelung
May 13, 20214 min read
Measure Customer Experience- CX reality in numbers
Customers are running away from you? How the CX topic is noticeably moving up the corporate strategy priority list and thus preventing...
Peggy Amelung
May 13, 20213 min read
5 Tips on top rankings and positive customer ratings even in times of crisis
Brand specialists agree: winners are made in the crisis. But where do you stand with your company? Customers are even more critical in...
Peggy Amelung
May 13, 20213 min read
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